Refund & Return Policy

At BD PET MART, we aim to provide quality pet products and a smooth shopping experience. If something goes wrong, we’re here to help.

Eligibility for Return or Refund

You may request a return or refund if:

• You received a damaged, defective, or wrong product

• The issue is reported within 24 hours of delivery

• The product is unused, unopened, and in original packaging

• Photo or video proof is provided for verification

Cash On Delivery (COD) Orders

• For Cash On Delivery orders, refunds are not issued in cash.

• If a return is approved, the delivery charge will be deducted from the refund amount.

• Refunds may be provided as store credit or adjusted with future orders.

Online Payment Orders

• Approved refunds will be sent to the original payment method or as store credit, based on feasibility.

• Delivery charges are non-refundable, unless the error occurred from our side.

Non-Refundable Items

The following items are not eligible for return or refund:

• Pet food items (opened or unsealed)

• Perishable goods

• Discounted or clearance items

• Products marked as “Non-Refundable”

• Items damaged due to misuse, improper storage, or customer handling

Return Shipping

• If the return is due to our mistake, BD PET MART will bear the return shipping cost.

• If the return is due to customer preference or error, the customer must bear all delivery and return charges.

How to Request a Return

To request a return or refund, contact us within 24 hours:

📞 01617066666
📧 info@bdpetmart.com

Our team will review your request and guide you through the next steps.